FAQ

Frequently Asked Questions

What products does House Number Co. offer?

House Number Co. specializes in personalized ceramic house number plaques designed to add a distinctive and elegant touch to your home's exterior.

Our products are personalized according to the information you provide when placing your order.

Can I personalize my house number plaque?

Yes. Our house number plaques can be personalized with your house number and the available design options shown on the product page.

Please carefully review your personalization details before placing your order.

Can I change my order after placing it?

Because our products are personalized and made specifically for each customer, we begin processing orders shortly after they are placed.

If you need to make a change, please contact us through our Contact Us page as soon as possible. We cannot guarantee that changes can be made once an order has entered production.

Can I return or exchange a personalized product?

Personalized products are made specifically for you and cannot be returned or exchanged simply because you changed your mind, entered incorrect personalization information, or no longer want the product.

We will, however, assist you if your product arrives broken, damaged, defective, or incorrect.

What if my plaque arrives broken or damaged?

We want your House Number Co. plaque to arrive safely.

If your order arrives broken or damaged, please contact us through our Contact Us page as soon as possible and provide photos of the product and packaging.

We will review the issue and, when appropriate, provide a replacement or another suitable resolution.

What if I receive the wrong product?

If you receive a product that is different from what you ordered, please contact us through our Contact Us page as soon as possible.

We will review the order and work with you to resolve the issue.

What if I entered the wrong house number?

Please carefully check all personalization information before placing your order.

If you provide an incorrect house number, spelling, or other personalization information, the order is considered personalized according to the information submitted by you and may not be eligible for a replacement or refund.

If you notice an error immediately after placing your order, contact us as soon as possible. We will do our best to help if production has not yet started.

How long does production take?

Because each plaque is personalized, your order requires production time before it is shipped.

Production and delivery times may vary depending on the product and shipping method selected at checkout.

Please refer to our Shipping Policy for additional information.

Where does House Number Co. ship?

House Number Co. ships throughout the United States, including all 50 states.

Orders are produced and shipped from the United States.

Do you ship to California?

Yes. House Number Co. ships to California and all other U.S. states.

How will my order be shipped?

Your order will be shipped using the shipping method available for your order at checkout.

Once your order has shipped, you may receive tracking information so you can follow its delivery.

Can I cancel my order?

Because personalized products may enter production shortly after an order is placed, cancellation may not be possible once production has begun.

If you need to cancel an order, please contact us through our Contact Us page as soon as possible.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment processing is handled through Shopify and the payment methods made available on HouseNumberCo.com.

Are the colors shown on the website accurate?

We make every effort to display our products and colors as accurately as possible.

However, colors may appear slightly different depending on your monitor, phone, tablet, browser, lighting conditions, and other factors.

Because our products are ceramic, slight variations in color, texture, and finish may also occur.

Are ceramic house number plaques suitable for outdoor use?

Our house number plaques are designed for use on the exterior of your home.

Please follow the installation and care instructions provided with your product to help maintain its appearance and performance.

How do I install my house number plaque?

Installation instructions may vary depending on the specific product and mounting method.

Please follow the instructions provided with your order and make sure the mounting surface is suitable before installation.

How do I care for my ceramic plaque?

To keep your plaque looking its best, clean it gently with a soft cloth and mild soap and water when necessary.

Avoid harsh chemicals, abrasive cleaners, or abrasive materials that could affect the surface or finish.

Do you offer custom designs?

Our available personalization and design options are shown on each product page.

If you have a special request that is not available through the product customization options, you can contact us through our Contact Us page and we will let you know whether we can accommodate your request.