Returns & Refunds

Last Updated: September 9, 2026

At House Number Co., every personalized ceramic house number plaque is made specifically according to the details provided with your order.

Because personalized products are created specifically for each customer, all personalized products are final sale and cannot be returned or exchanged simply because you changed your mind, no longer want the product, or entered incorrect personalization information.

We will, however, work with you if your order arrives broken, damaged, defective, or incorrect.

1. Personalized Products

All personalized products are made according to the information submitted by the customer at the time of purchase.

For this reason, personalized products are not eligible for returns or exchanges due to:

Change of mind
Incorrect house number entered by the customer
Incorrect spelling or other personalization entered by the customer
Choosing the wrong design or option
No longer wanting the product
The product not matching personal preferences

Please carefully review all personalization details before placing your order.

2. Damaged or Broken Products

If your ceramic plaque arrives broken or damaged, please contact us through our Contact Us page as soon as possible after delivery.

To help us resolve the issue, please provide:

Your order number
Photos of the damaged product
Photos of the packaging
A description of the damage

We may request additional information if necessary.

After reviewing the issue, we may provide a replacement or another appropriate resolution.

3. Incorrect Products

If you receive a product that is different from what you ordered, please contact us through our Contact Us page as soon as possible.

If the error was made by House Number Co., we will review the order and, when appropriate, provide a replacement or another suitable resolution.

4. Defective Products

If you believe your product has a manufacturing defect or another defect that affects the product's intended use, please contact us through our Contact Us page.

Please provide your order number and photographs showing the issue.

We will review the claim and determine the appropriate resolution.

5. Refunds

If a refund is approved, the refund will generally be issued to the original payment method used to place the order.

The time required for the refund to appear in your account may depend on your bank, credit card company, or payment provider.

6. Replacements

When a replacement is approved, House Number Co. will provide instructions regarding the replacement process.

If the replacement is due to a product arriving broken, damaged, defective, or incorrect because of an error by House Number Co., we will work with you to resolve the issue.

7. Order Cancellation

Because personalized products may enter production shortly after an order is placed, cancellation requests must be submitted as soon as possible.

Once production has started, an order may no longer be eligible for cancellation.

Please contact us through our Contact Us page immediately if you need to request a cancellation.

8. Customer-Submitted Errors

Customers are responsible for reviewing their personalization details before completing an order.

If you enter an incorrect house number, name, spelling, or other personalization information, House Number Co. is not responsible for the resulting error.

Such products are not eligible for a return, exchange, or replacement unless otherwise required by applicable law.