Shipping Policy

Last Updated: September 9, 2026

At House Number Co., we work to make sure your personalized ceramic house number plaque is carefully prepared and shipped to you.

This Shipping Policy explains how orders placed through HouseNumberCo.com are processed and shipped.

1. Shipping Locations

House Number Co. currently ships only within the United States.

We ship to customers in all 50 states, including:

California
Texas
Florida
New York
Pennsylvania
Illinois
All other U.S. states

We do not currently ship internationally.

2. Where Are Orders Produced and Shipped From?

House Number Co. orders are produced and shipped from the United States.

Once your personalized product has been completed, it is prepared for shipment to the shipping address provided during checkout.

3. Order Processing

Because our products are personalized and made specifically for each customer, orders require processing and production time before shipment.

Processing time may vary depending on the product, personalization details, order volume, and other production factors.

Orders are generally processed in the order they are received.

Please make sure that all personalization and shipping information is correct before completing your purchase.

4. Shipping Times

Estimated shipping times may vary depending on the shipping method selected at checkout and the destination within the United States.

Shipping estimates may be affected by:

Production time
Shipping carrier delays
Weather conditions
Holidays
High shipping volumes
Incorrect or incomplete shipping information
Other circumstances outside our reasonable control

Any delivery date or shipping estimate provided at checkout is an estimate and is not guaranteed unless specifically stated otherwise.

5. Shipping Costs

Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, shipping method, order size, and other applicable factors.

6. Tracking Information

When tracking is available for your shipment, tracking information may be provided after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address, this may result in delays, additional shipping charges, or the package being returned.

Please contact us through our Contact Us page as soon as possible if you notice an error in your shipping information.

We cannot guarantee that shipping information can be changed after an order has entered production or been shipped.

8. Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

If tracking indicates that a package has been delivered but you cannot locate it, please first check around your property and with household members or neighbors, and contact the carrier if necessary.

If your package is significantly delayed or appears to be lost in transit, please contact us through our Contact Us page so we can review the shipment and determine the appropriate next steps.

9. Damaged Packages

Our ceramic products are carefully packaged for shipment.

If your order arrives broken or damaged, please contact us through our Contact Us page as soon as possible.

Please provide photographs of the damaged product and, when possible, the packaging and shipping label. This information helps us evaluate the issue and arrange an appropriate resolution.